Policies

CLIENT PROTECTION
Hosting Connecticut, LLC provides web hosting to numerous clients. We have a responsibility to protect each and every client and provide the best service available. The following guidelines were established to ensure these crucial obligations are met.

UNACCEPTABLE ACTIVITIES:
These include spamming (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups); spoofing (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message; passive spamming (promoting a web site hosted by Hosting Connecticut by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mailbombing (inundating a user with email without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (20% or more of available system resources), posting web pages that are defamatory, libelous, or slanderous, and subscribing someone else to an electronic mailing list without that person's permission. A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message. Making an email address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed. Mailing lists may not be used to distribute unsolicited email. Any customer repeatedly "mailbombed" or that attracts such behavior will be asked to leave. If you are not sure if your actions will be in violation, please ask first by sending email to abuse@hostingct.com

ABUSE OF THE LEGAL RIGHTS OF OTHERS:
Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers. Hosting Connecticut supports free speech on the Internet, and will not suspend or cancel a customer’s account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer’s on-line activity has violated the legal rights of a third party, Hosting Connecticut will not substitute itself for a court of law in deciding tort claims raised by the third party.

ABUSE OF THE LAW:
Hosting Connecticut services may be used for lawful purposes only. Illegal use includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.S. export restrictions; stalking; or violating other state or federal law such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act. Linking to illegal material is also prohibited. Hosting Connecticut reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.

PORNOGRAPHY:
Pornography and sex-related merchandising, or links to such material, even if legal, is not an acceptable use of Hosting Connecticut servers.

ABUSE OF SERVER RESOURCES:
Running programs in the background on a Hosting Connecticut server without prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, and the like are not acceptable uses of Hosting Connecticut servers. Further, any usage of twenty percent (20%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds twenty percent (20%) of system resources, you will be contacted and asked to eliminate the problem.

HACKING/CRACKING:
Hosting Connecticut reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.

OTHER BEHAVIOR:
The following examples of unacceptable behavior are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please ask by sending us email to abuse@hostingct.com

Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network; Attempt to circumvent any user authentication or security of host, network, or account; Accessing data not intended for user; Probing the security of any network; Spawning dozens of processes; Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop; Promulgation of viruses; IRC bots such as eggdrop or BitchX; Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user, including suspension or termination.

CLIENT RESPONSIBILITY:
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. Use of Hosting Connecticut service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Hosting Connecticut to provide this knowledge or support outside matter specific to Hosting Connecticut servers.

BACKUPS:
Incremental backups are made weekly, New/changed data back ups are made nightly, and Full back ups are made once a month and are kept off site for emergency recovery purposes. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. No backups are typically available if the request is made for a date more than 30 days out. It is the client's responsibility to maintain local copies of their web content. If loss of data occurs due to an error of Hosting Connecticut, Hosting Connecticut will attempt to recover the data for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, Hosting Connecticut will attempt to recover the data from the most recent archive for a $50.00 fee.

IP NUMBERS:
Hosting Connecticut maintains control and any ownership of any and all I.P. numbers that may be assigned to the client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.

MONEY BACK GUARANTEE:
Should you become unsatisfied with our services within the first 30 days of your account activation, Hosting Connecticut will refund your hosting fee. If your account has been pre-paid, and more than 30 days has passed, you will be refunded on a pro-rated basis, based on regular monthly charges for your account Hosting Connecticut does not refund setup or domain registration fees.

PRIVACY:
Hosting Connecticut respects the privacy of all its clients.  All account information is kept strictly confidential.  NO credit card numbers are kept on the server.  A hard copy of each order is kept on file, and any information collected is used for our purposes only.  No information is ever sold or knowingly given out to any third party. 
 
LIMITATION OF LIABILITY:
Hosting Connecticut shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Hosting Connecticut servers going off-line or being unavailable for any reason whatsoever. Further, Hosting Connecticut shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Hosting Connecticut servers. All damages shall be limited to the immediate termination of service.

Hosting Connecticut shall be the sole arbiter of what is and is not a violation of these acceptable use policies. Hosting Connecticut reserves the right to terminate an account at any time and for any reason that causes harm to any Hosting Connecticut customer's web sites. Hosting Connecticut reserves the right to delete all content and files upon termination. Hosting Connecticut reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. Hosting Connecticut reserves the right to refuse, cancel, or suspend service at our sole discretion.

Hosting Connecticut reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent. Violations of these Policies should be referred to abuse@hostingct.com