Support Manual

Custom Error Page Manager

You can create custom error pages that will show when visitors try to access a page on your site that does not exist (error 404) or any other error. Perhaps it was an old page that you removed, or perhaps you changed it's name, or perhaps the visitor is spelling the url incorrectly. Either way, your visitors will get a real page instead of an error.

First, you must create an HTML page that you would like visitors to see when they would otherwise get an error, and upload that page to your www directory.

Login to your control panel and click the Custom Error Manager Icon

Choose the error code you want to set up a special page for. Choices are:

 

Choose the type of action:

 

Choose the Error handler URL or message:

and click "Apply changes"

 

 

Note: If you install any Error Code handlers, Frontpage extensions will not install correctly. If you wish to use Frontpage extensions on your domain, please install Frontpage first, and then add the Error Handler of your choice.

You can create a custom error page manually instead by following the following instructions.

Open a plain text editor like Notepad (windows) or Simple Text (mac)

Type the following line:
ErrorDocument 404 http://www.yourdomain.com/errorfile.html

where yourdomain.com is your URL and errorfile.html is the HTML page you just created. Make sure it is all on one line.

Name the file .htaccess (save it in plain text only). make sure you include the period (.) at the beginning.

Upload the .htaccess file to your www directory in ASCII (plain text) format either through your File Manager or another ftp program.

Important Notes:

Do not edit the .htaccess file if you are using MS FrontPage! FrontPage uses the .htaccess file, and editing it may cause errors in your configuration.

If you have a Redirect or Password Protection (Protect Directories) set up, you already have an .htaccess file and can edit it (add the line above) by using the "Create/Edit file" browse button in your File Manager. (.htaccess files are "hidden" and will not be visible in your directory.)

What is a .htaccess file?

 

 

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