Support Manual

SpamGuard
Blocks annoying spam by filtering by email address, domain name or keywords

Click on the Spam Guard icon in your control panel.

Click the "Enable SpamGuard" button. spamGuard will be installed within 10 minutes.

Click the Mail Manager icon in your contol panel. You'll see the following new item.

Click the SpamGuard link.

Turn SpamGuard on by checking the checkbox.

When this is checked, the rules for blocked and spam emails are activated. To check or uncheck, make sure to click on 'Save Settings' after you make the change.

In the Blocking section you can enter and delete email addresses you'd like to block from sending you email. (see below for details).

Blocked emails
Based on the rules below, the program will take emails that contain words that you indicate as unwanted, and either delete the emails or store them in the 'blocked mails' file.

Block E-mail address
Enter an email address, click on 'Add Block', and then click on 'Save Settings' to add that email address to the list of Blocked Addresses.

Blocked addresses
Any email from an email address in this list will be blocked. Select one or more of the addresses, click on 'Remove Block', and then click on 'Save Settings' to remove them from the list.

Block words
Enter a single word, click on 'Add Block', and then click on 'Save Settings' to add that word to the list of Blocked Words.

Blocked words
If there is an occurrence of any word on this list in an email, then that email will be blocked. Select one or more of the words, click on 'Remove Block', and then click on ' SaveSettings' to remove them from the list.

Blocked mails will be stored to file
If you want the blocked email to be deleted, then leave this field blank. If you leave this field blank, then all blocked emails will be deleted. To make the field blank, you need to highlight the text in the field, press delete on your keyboard, and then click on 'Save Settings'. To empty the contents of the file, click on the 'Empty' link.

NOTE: To delete all blocked emails, you need to make sure this field is blank, not merely empty the file of its contents.

If you do not want the blocked email to be deleted, then you need to enter a filename. You can also indicate directories. The directories and filename must be made up of alpha characters, the underscore, or the dash. No other special character can be used, e.g., the period. Once you make the change, make sure to click on 'Save Settings'.

Valid Examples:
blocked_mail
mail/blocked_mail

Invalid Examples:
domain-mail/blocked_mail.txt
mail/blocked.txt

HINT: You can store emails that the program has blocked to your -mail directory, and then create a user in your mail manager that matches the name of the 'blocked mails' file. This will allow you to retrieve an email that you know is not spam.

 

 

Spam emails
The program will determine whether an email is spam based upon a scoring system that uses the lists of spam and Non-spam words. The more spam words in an email, the greater potential for the program to mark the email as spam. Conversely, the more Non-spam words in an email, the greater potential for the program to not mark an email as spam.

To add to either the 'spam words' or 'Non spam words' list, type phrases into the appropriate text box. The program will consider each line in the text box as a phrase. Then click on 'Save Settings'.

For example, if you enter 'God is great' on one of the lines, the program will search for every instance of 'God is great' in an email and not just for a single instance of any of those words. For example, if an email had 'God is awesome', the program will not take that phrase into consideration because it does not exactly match the phrase, 'God is great'.

 

Execute SpamGuard Command

SPAM : If you have a file with spam emails, choose 'SPAM' from the drop down menu, enter the filename to the right, and then click on 'Save Settings'. This will teach spamGuard which emails it should consider as spam.

GOOD : If you have a file with good emails, choose 'GOOD' from the drop down menu, enter the filename to the right, and then click on 'Save Settings'. This will teach spamGuard which emails it should consider as non-spam.

REMOVE : If spamGuard is marking a good email as spam, then create a file with that good email, choose 'REMOVE' from the drop down menu, enter the filename to the right, and then click on 'Save Settings'. This will remove that email from the database of emails that spamGuard considers to be spam.

Spam mails will be stored to file
All emails the program marks as spam will be stored in the file listed here. You can also indicate directories. The directories and filename must be made up of alpha characters, the underscore, or the dash. No other special character can be used, e.g., the period. Once you make the change, make sure to click on 'Save Settings'.

Valid Examples:
spam_mail
mail/spam-mail

Invalid Examples:
domain-mail/spam_mail.txt
mail/spam.txt

HINT: You can store emails that the program has determined to be spam to your -mail directory, and then create a user in your mail manager that matches the name of the 'spam mails' file. This will allow you to retrieve an email that you know is not spam.
To empty the contents of the file, click on the 'Empty' link.

To REV UP (upgrade) your hosting plan and get SpamGuard as one of your tools, please send an email and we'll upgrade and prorate your plan.

 

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