Email Accounts vs. Forwarders
In cPanel you can add Email Accounts and email Forwarders. Which one you choose depends on how you want to use the email address.
If you want to send and receive mail from firstname.lastname@example.org you should set it up as an EMAIL ACCOUNT and you can use it in an email program like Outlook (Tools/Accounts) and/or our webmail.
If you just want all email addressed to email@example.com to forward to another address like firstname.lastname@example.org or email@example.com, set up a FORWARD (not a 'real' Email Account).
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