Customers are clearly utilizing online shopping more than ever before.
Digital transactions are the new normal.
Those businesses who escalated their efforts a year ago with customer-friendly digital purchases have managed to increase sales into 2021.
Statistical data shows:
- New growth:
25% of US consumers now prefer to begin their shopping trips online.
- New consumers:
17% increase in online-native shoppers since March 2020.
- New opportunities:
As customer expectations change, businesses that pay attention to what their customers want increase loyalty and retention.
The recent growth in digital commerce is a signal that businesses and retailers should continue to scale their investment efforts into digital purchasing, while refocusing and enhancing the consumer in-store experience.Continue Reading Schedule a Consultation