In a recent announcement, Google has informed businesses that it will be winding down the chat and call history features in Google Business Profile on July 31, 2024. This decision, while difficult, is part of Google's ongoing efforts to improve its tools and streamline its services.
The phase-out process will begin on July 15, after which customers will no longer be able to initiate new chat conversations with businesses through Google. Existing chat conversations will remain active, but customers will be notified that the chat feature will be discontinued.
Learn more about the upcoming changes, key dates, and how to navigate this transition effectively.
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